Terms of Service
1. Scope and acceptance
These General Terms and Conditions of Sale ("Terms") govern browsing of gssforniture.com and the distance sale of the products marketed by GSS Forniture (hereinafter the "Seller"). Their full acceptance is a precondition for any order: by ticking the dedicated box at checkout the customer declares to have read, understood and accepted them.
The Terms apply both to consumers (natural persons acting for purposes outside any trade or profession), protected by Italian Legislative Decree no. 206 of 6 September 2005 (the "Consumer Code"), and to business customers (orders placed with a VAT number and corporate billing details), for whom general civil-law provisions apply along with the derogations expressly set out herein.
The Seller reserves the right to amend these Terms at any time. The version applicable to each individual order is the one published on the site at the moment the order is transmitted.
2. Seller identity and tax regime
The Seller's registered name, registered office, VAT number, REA registration and certified email (PEC) are published in the site footer and in the "About" page. For any formal communication only the email address listed on the contact page is binding.
The Seller currently operates under the Italian "regime forfettario" flat-tax scheme (Law no. 190 of 23 December 2014, as amended): accordingly no VAT is charged on invoices and no VAT may be deducted by the buyer. The relevant statutory notice ("Operazione effettuata ai sensi dell'art. 1, commi 54-89, L. 190/2014 — Regime forfettario") is reproduced on every accounting document issued.
3. Products, technical information and availability
The products marketed are video-surveillance, access-control, networking equipment and accessories of the brands listed in the respective product pages. Images, 3D renders, weights, dimensions and technical specifications published on the site have indicative value only: the binding data are exclusively those contained in the manufacturer's official datasheet available, where published, in the "Documents" section of the product page.
Stock availability is updated in real time but may change between the addition to cart and the order confirmation in case of simultaneous purchases. Products flagged as "Backorder" or "Availability on request" are not sold directly online: the request is handled via the /contact form, after written confirmation of price and lead time by the Seller. For such products no contract is formed before the customer's explicit acceptance of the quotation.
The Seller reserves the right to refuse orders that are manifestly anomalous (unjustified quantities for non-professional use, suspicious addresses, fraud indicators) or to cancel them before shipment, returning in full any sums already collected.
4. Prices, errors and conclusion of the contract
All prices are expressed in Euro and exclude VAT, the Seller operating under the regime forfettario flat-tax scheme (see section 2). Shipping costs and any accessory charges are calculated separately and shown to the customer before the final order confirmation.
The Seller reserves the right to change prices at any time: the binding price is the one displayed at the moment the order is transmitted. In the event of a manifest pricing error (e.g. price clearly derisory compared to market value, typographical error, catalogue error) the Seller may cancel the order within 5 business days and refund any amount paid in full; no further claim may be raised by the customer save those provided by Articles 1428–1433 of the Italian Civil Code.
Quotations issued by the Seller for backorder products or products available on request (section 3) are valid for 30 days from the date they are sent, unless the quotation itself states otherwise. After that period the Seller may revise price, lead time and availability by issuing a new quotation, without this entailing any obligation or liability towards the customer.
Submission of the order constitutes a contractual offer by the customer. The contract is concluded upon dispatch of the order-confirmation email, which follows confirmation of successful payment: for online payments, the confirmation transmitted by the Stripe network; for advance bank transfer (section 5), the Seller's verification that the funds have actually been credited. The intermediate payment receipt generated by Stripe, any pre-webhook "Order received" notice and any transfer receipt sent by the customer do not constitute acceptance of the order.
5. Payment
Online payments are processed by Stripe Payments Europe Ltd., which makes available — depending on the amount, the billing country and the device — credit and debit cards, digital wallets, buy-now-pay-later (BNPL) services and local payment methods. The binding list of available methods is the one actually displayed on the payment page at the time of the order: the acceptance marks published on the site are indicative and do not guarantee that any individual method will be available for a given order. The Seller neither receives nor stores any customer payment data.
Any fees, interest or instalment charges applied to the customer by the payment service provider (e.g. currency conversion or deferral costs) are governed by the contract between the customer and that provider and remain payable by the customer. Failed payment or subsequent chargeback entails cancellation of the order and the Seller's right to recover the related costs.
As an alternative to online payment, advance bank transfer is available for orders placed with corporate billing details — and, where the Seller enables it, for consumers as well. The IBAN and the payment reference are sent by email once the order is placed; the reference must reproduce the order number unchanged, failing which the incoming payment may not be reconciled. The order is neither prepared nor shipped before the funds have actually been credited and verified by the Seller. Payment must be initiated within 7 days of the details being sent: after that period, absent any credit, the Seller may cancel the order and notify the customer by email. Prices and availability are not guaranteed for orders left unpaid beyond that deadline.
Where the Seller grants a business customer written payment terms deferred beyond delivery, late payment triggers the default interest provided by Italian Legislative Decree no. 231 of 9 October 2002, without any need for formal notice of default. This provision does not apply to consumer customers.
6. Shipping, returns, warranty and right of withdrawal
Shipping methods, times and costs are governed by the /shipping-policy page, which forms an integral part of these Terms. Self-service shipping is available to Italy (€ 9.99, free from € 150) and to every European Union country (€ 24.95, free from € 200); for destinations outside the European Union the customer must contact the Seller before purchasing, as described on the /shipping-policy page.
The return procedure, the 14-day right of withdrawal granted to consumers only under Articles 52–59 of the Consumer Code (excluding the cases listed in Art. 59, including made-to-order products, activated software and sealed goods opened after delivery), the statutory warranty of conformity (24 months for consumers, 12 months for businesses pursuant to Art. 1495 of the Italian Civil Code) and the manufacturer's commercial warranty are governed by the /return-policy page.
For orders placed with a VAT number and corporate billing details the right of withdrawal does not apply; statutory warranties remain unaffected.
7. Installation, proper use and customer obligations
The products marketed are professional equipment whose installation, configuration and maintenance must be carried out by technically qualified personnel in compliance with the manufacturer's instructions and applicable regulations (CEI standards, CE marking, RoHS, RED and EMC directives).
The Seller does not provide installation services unless expressly agreed in writing and shall not be liable for damage to persons or property arising from incorrect installation, tampering, misuse or non-compliant configuration.
The use of cameras, NVRs and video-surveillance systems is subject to the obligations set by Regulation (EU) 2016/679 (GDPR), by Italian Legislative Decree 196/2003 as amended and, in the workplace, by Art. 4 of Italian Law 300/1970 (Workers' Statute). It is the sole responsibility of the customer to fulfil the related obligations (information notice, signage, impact assessment, union agreement or authorisation from the Labour Inspectorate, processing register). The Seller is extraneous to any third-party claim arising from non-compliance with such obligations.
The products marketed are security equipment for civilian and professional use and are sold solely for lawful purposes. Military use, integration into weapons systems and any end-use prohibited by European and Italian dual-use and export-control law (in particular Regulation (EU) 2021/821 and Italian Legislative Decree 221/2017) are expressly excluded. Also excluded are use for internal repression or in violation of human rights, and resale or re-export to destinations, entities or end-uses subject to embargoes or restrictive measures.
Certain catalogue items — thermal cameras in particular — may qualify as dual-use goods and require authorisation for export outside the European Union. For orders shipping abroad the Seller may request an end-use statement and reserves the right to refuse or cancel the order, with a full refund of any sums paid, where the conditions above are not met.
By submitting an order the customer warrants the lawfulness of the end-use and undertakes to indemnify and hold the Seller harmless from any consequence arising from non-compliant use.
8. Intellectual property and acceptable use
All content published on the site (texts, original images, layout, proprietary source code, product database, translations, studio photographs) is the exclusive property of the Seller or of the respective owners and is protected by Italian and European copyright and trademark law. The trademarks "Hikvision", "EZVIZ", "DS-2", "Dahua", "ColorVu", "AcuSense", "AcuSeek" and the other figurative and word marks referenced in the catalogue belong to their respective owners and are used solely for descriptive purposes (nominative use) under Art. 21 of the Italian Industrial Property Code.
The following activities are expressly prohibited: data extraction by automated systems (scraping, unauthorised crawlers), reproducing or republishing descriptions and images on third-party marketplaces or sites, reverse-engineering of the site, stress testing, intrusion attempts, distribution of malware, abuse of contact and newsletter forms. Such conduct entitles the Seller to immediately suspend the account and to commence civil and criminal proceedings for its own and third parties' protection.
9. Customer account
Where an account is created, it is personal: the customer is responsible for the confidentiality of credentials and for any operation performed through their account. Any unauthorised access must be reported without delay to the Seller's email address.
The Seller may suspend or deactivate accounts in case of breach of these Terms, submission of false data, fraud attempts or prolonged inactivity, subject to prior notice where technically possible.
10. Limitation of liability
Within the limits permitted by law the Seller's aggregate liability towards the customer, on any basis connected with an order, is capped at the amount actually paid by the customer for the contested product, excluding shipping and ancillary charges.
In any event indirect and consequential damages, loss of profit, loss of data, plant downtime, missed surveillance, reputational harm, network or cyber damages not attributable to the Seller's wilful misconduct or gross negligence are excluded from compensation. Nothing in these Terms excludes or limits liability that cannot be lawfully excluded, in particular liability arising from wilful misconduct, gross negligence or personal injury.
The site is provided "as is" without guarantee of uninterrupted availability: the Seller may suspend it for maintenance, updates or security reasons without prior notice.
11. Force majeure
The Seller shall not be liable for any failure or delay caused by events beyond its reasonable control, including — by way of example and without limitation — natural disasters, pandemics, strikes, power or telecommunications outages, cyber attacks, customs blockages, carrier unavailability, administrative restrictions, armed conflict and authority measures.
12. Privacy and cookies
The processing of personal data is governed by the Privacy Notice published at /privacy, drafted pursuant to Articles 13–14 GDPR. The use of cookies is governed by the consent banner and by the "Manage cookies" link in the footer.
13. Governing law, jurisdiction and online dispute resolution
These Terms are governed by Italian law. For disputes with consumer customers the courts of the consumer's place of residence or domicile in Italy have exclusive jurisdiction (Art. 66-bis of the Consumer Code). For disputes with business customers the courts of the Seller's registered office have exclusive jurisdiction.
Pursuant to Art. 14 of Regulation (EU) 524/2013, consumers are informed of the possibility to use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. The Seller does not currently adhere to any specific ADR body.
14. Severability and miscellaneous
Should any individual clause be invalid or ineffective, the remaining clauses shall remain fully effective. These Terms, together with the /shipping-policy, /return-policy and /privacy pages and the order confirmation, constitute the entire agreement between the parties in relation to each individual order and supersede any prior agreement, statement or understanding on the same subject matter. Any forbearance by the Seller in respect of the customer's breaches shall not constitute a waiver of its contractual rights.