Shipping

Processing and delivery times

Orders are processed within 1–3 business days of payment confirmation. Delivery usually takes place within 20–40 business days of the order date, depending on product availability: most items are made to order and not held in stock. For items in immediate stock delivery is considerably faster, and the lead time shown on the product page takes precedence over this general term.

The timeframes above are non-binding estimates. Delays do not entitle the customer to cancel the order or claim compensation, without prejudice to mandatory consumer-protection rights.

Areas served and shipping costs

• We ship to Italy and to every European Union country.
• Italy standard shipping: € 9.99 — free on orders of € 150 or more.
• European Union standard shipping: € 24.95 — free on orders of € 200 or more.
• Prices exclude VAT, as the Seller operates under the regime forfettario flat-tax scheme.

Orders outside the European Union

For destinations not covered by online checkout: contact us before purchasing via the /contact page. We will confirm availability, agree the shipping cost and send you a secure Stripe payment link covering the goods plus the agreed shipping. Goods are dispatched after payment is confirmed.

Carriers and split shipments

We use national and international carriers (including BRT, GLS, DHL, UPS, Poste Italiane). Products may come from different warehouses: a single order may therefore be delivered in multiple parcels on different days, at no additional cost to the customer.

Tracking

Once the parcel is handed over to the carrier, the customer receives a tracking number and carrier link by email. It is the customer's responsibility to monitor the shipment and be available for delivery.

Inspection on receipt

At the moment of delivery the customer must:

• Check the integrity of the packaging in the presence of the courier;
• If visible damage is present, accept the parcel with a specific reservation ("accepted subject to reservation due to damaged packaging") and report it within 48 hours to our email address, with photographs attached.

Acceptance without reservation, or reports filed after the 48-hour window, releases GSS Forniture and the carrier from any liability for transport damage.

Incorrect addresses and uncollected parcels

If the customer provides an incomplete or incorrect delivery address, or fails to collect the parcel at the pick-up point, any redelivery or return-to-sender cost is borne by the customer.

Force majeure

GSS Forniture is not liable for delays or non-delivery caused by: strikes, customs blockages, adverse weather, pandemic events, carrier unavailability, seasonal peaks (Black Friday, Christmas, August holidays) or any other event outside its reasonable control.